Promanex was founded on the Program and Project Management and Process Engineering strengths of its staff.
Building on these core skills we offer services that address the majority of operational and support aspects across multiple industry sectors.

Operational Competencies:

• Field services and mobile workforce management
  • Technician dispatch
  • Partner settlement
  • Systems re-engineering and integration, including SaaS deployment
• Call centres
  • Technical and account/billing support call flows
  • Call flow volumes and analytics
• Services provisioning
  • Order to installation processes and systems
• Quality management and audit programs
  • Call centre and field workforces
  • Fraud detection, investigation and resolution

Consulting and Management Initiatives:

• Customer experience
  • Net Promoter Score (NPS) implementation
  • Customer feedback analytics and initiatives identification
• Revenue enhancement projects
• Operational and support systems re-design and integration
• Knowledge and change management, including
  • Business and people transformation
  • On-line tool design and build
  • Training
• Crisis management planning
  • Emergency response plans
  • Disaster recovery
  • Business continuity and pandemic planning

We have had the opportunity of working in a variety of industry sectors including: telecommunications, aerospace, property management, pharmaceutical, construction, education, legal and the armed forces.

Such an extensive portfolio has provided us with a wealth of experience that we apply to each project, whether while identifying initiatives, building the business case or managing, designing and implementing the solution.